The quality of hotline services provided to women and girls by official institutions.

Daughter of the Nile releases a study report entitled
The quality of hotline services provided to women and girls by official institutions.

The Corona pandemic revealed many violations against women and girls in Egypt, and this was clearly crystallized by monitoring and documenting these violations in all their forms, whether material or non-material, which naturally led to an increase in the use of hotlines by victims / survivors, which was Mainly about the use of hotline services by official institutions, the most important of which are the National Council for Women, the National Council for Childhood and Motherhood, and the General Secretariat for Mental Health. Where these services came in the form of; Reports or legal consultations about domestic and sexual violence or personal status, or about family, social and psychological counseling, which requires questioning what these lines are, whether in terms of definition or in terms of the quality of services provided.

and then; The work of the study revolves around measuring the quality of hotline services provided to women and girls in Egypt by the National Council for Women, the National Council for Childhood and Motherhood, and the General Secretariat for Mental Health. The quality of services by female users of these hotlines in question. Accordingly; The research axes were mainly about the topics and services provided, how to access these services, the form of dealing, the form of response and levels of satisfaction with the services provided, leading to recommendations.